Associate Director - PSS SOM

Extended Job Title

Associate Director - PSS SOM

Position Description

Performs administrative duties in the management and coordination of a large specialized project and program. Under general supervision, performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, para-professional or professional staff members.

Requisition ID

42705BR

Optional Attachments

Professional / Personal Reference, Recommendation / Referral

Travel Required

Up to 25%

Pay Grade Maximum

95,000

Major / Essential Functions

• Foster open communication, active listening, and consistent constructive feedback. Maintain a clear professional tone and use proper communication channels and tools, while keeping superiors informed. Encourage staff to follow the reporting structure.
• Oversee TTP registration managers, supervisors and staff, ensuring accuracy, efficiency, and excellent customer service.
• Oversee TTP registration managers, supervisors and staff training, coaching, and onboarding (Hiring Manager / Team) for operational leaders and staff related to process redesign and performance improvement.
• Coordinate execution of operational priorities across clinics to ensure consistent workflows and standards to include dress code policy.
• Oversee initiatives aimed at improving patient access, customer service experience, productivity, and efficiency.
• Monitor Patient Satisfaction surveys and ratings for registration staff. Promote excellence in customer service and professionalism.
• Trains managers, supervisors, and senior registration staff in conflict resolution to handle patient concerns. Resolves patient complaints that necessitate escalation to the director. Conducts investigations and resolves patient complaints.
• Oversee process improvement efforts within clinics, identifying opportunities for workflow standardization and service enhancement.
• Contribute to SOPs, playbooks, and tools that help reduce variation in clinic operations. Support standardization across clinics to promote optimal patient experience.
• Monitor departmental operational metrics (e.g., scheduling utilization, registration accuracy, cycle times) and prepare reports for leadership.
• Work with clinic administrators, clinic leaders, front-end managers or supervisors, and front-end staff to identify workflow inconsistencies, barriers in communication and support resolution.
• Facilitate knowledge sharing within and across clinics by promoting One Team, Kindhearted, Integrity, Visionary and Beyond Service. Promote adoption and implementation of best practices.
• Create and maintain personnel records.
• Oversee personnel leave requests, leave reporting, time sheets, reconciliation of time sheets, overtime management, and performance evaluations.
• Work with IT, EHR, and support teams to optimize the use of scheduling, registration, and patient access systems and equipment.
• Oversee uniform purchasing and supply management.

Grant Funded?

No

Pay Grade Minimum

60,000

Pay Basis

Monthly

Work Location

Lubbock

Preferred Qualifications

Department

SOM Assc Dean and Exec Director Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https : / / app4.ttuhsc.edu / payplan .

Occasional Duties

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field plus four years of related administrative and technical experience OR a combination of education and / or years of experience in the area of specialization or closely related field to equal a minimum of 8 years.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https : / / www.ttuhsc.edu / compliance / clery-report.aspx .

Introduction

Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture , TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member :

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.