PBX Receptionist (Communications) HRS-771

Job description

Job Summary

This Position Operates Hospital telephone system to relay incoming outgoing and inter office interdepartmental calls; performs cashiering functions and miscellaneous Hospital communication and clerical duties; greets patients and visitors; determines their needs and directs to appropriate area or individual.

Responsibilities

Involvement in activity associated with Hospital postal system

Receives all incoming telephone calls; directs calls to appropriate area

Maintains postage meter processing

Participates in sorting and counting all first class pre-sort mailings

Promptly answers phone calls and dispatched accurately professionally and courteously; always follows up if a response is delayed

Follows established guidelines in responding to various types of calls / requests / emergencies / various code situations

Places long distance calls for authorized hospital personnel

Records messages accurately and clearly; follow up to assure messages are received promptly

Responsible for all emergency code calls; responds with expediency and efficiency

Uses correct English when communicating

Answers routine telephone inquiries concerning Hospital functions and services; places outgoing calls as requested; provides receptionist support

Provides requested information promptly or refers inquiry to appropriate area or individual

Observes Hospital confidentiality and guest relations policies when processing inquiries

Assists patients / hospital personnel with local and long distance telephone information

Maintains contact with those individuals waiting and provides information as appropriate

Reports any outstanding follow up information and new information to oncoming shift

Uses Hospital intercom system to voice page Hospital staff and physicians; places calls for beeper pagers

Performs cashier function as necessary; Performs miscellaneous clerical duties

Observes established procedures in use of intercom system

Pages in a clear well-modulated voice to ensure understanding

Use of intercom system is consistently prompt accurate and courteous

Follows established Hospital policy for handling cash and collecting money and at shift balancing

Accurate in cash transactions; Accepts credit cards using appropriate forms; follows up

Maintains accurate and current logs and reports for Admitting and Communications departments

Assures all necessary supplies are available at switchboard

Consistently attends departmental meetings

Required Skills / Abilities

Must have effective verbal communication skills; must be able to speak clearly and distinctly using correct English

Demonstrated ability to manage stressful situations with mature careful judgment

Education & Experience

High School graduate or equivalent

Additional education and training in use of telephone systems typewriters and general business office equipment and routines required or the facility will provide orientation to the point of competency

Six months of prior experience as telephone operator receptionist or in a related field required

Job Type : Per-DiemVariable Shift

Pay : $25.00 to $28.00 hourly

Ability to Commute :

• Hollister CA 95023 (Required)

Ability to Relocate :

You can access the application form here : you may submit your completed application directly to .

All job offers are contingent upon the successful completion of a background check physical exam drug test and verification of education qualifications and credentials.

San Benito Health Care District is an equal opportunity accordance with applicable law we prohibit discrimination and harassment against employees applicants for employment individuals providing services in the workplace pursuant to a contract and volunteers based on their actual or perceived : race religious creed color national origin ancestry physical or mental disability medical condition genetic information marital status (including registered domestic partnership status) sex (including pregnancy childbirth lactation and related medical conditions) gender (including gender identity and expression) age (40 and over) sexual orientation status military and veteran status and any other consideration protected by federal state or local law (sometimes

referred to collectively as protected characteristics).

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 25 - 28