Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
What is in it for you :
- Launch into your hospitality leadership career by building a foundation through hands on meaningful experiences in Human Resources and Resort Operations
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
- Learning programs through our Academies
- Competitive and flexible Health Care Benefit Plans to meet you and your family's unique needs
- Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions
Job Description
Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging serviceProcess all external and internal calls either by redirecting or assisting the callerTake ownership of the caller's request and ensure follow up according to the hotel's standardsServe as a liaison for Guests requiring information relating to all aspects of the hotelKeep up to date on Hotel and local information, ensuring knowledge of all departmentsProcess Room Service orders, confirming accuracyHandle guest concerns and react quickly, logging and notifying proper areasMaintain and monitor the "Royal Service" software systemHandle and distribute faxes, voice messages and written messages for internal and external GuestsHave full knowledge of the hotel's emergency proceduresFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous customer service experience preferredPrevious Property Management System preferredComputer literate in Microsoft Window applicationsStrong English communication skills both verbal and writtenMust possess a professional presentationStrong interpersonal and problem solving abilitiesService focused personality and passion for hospitalityAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesOpen availabilityAble to work weekends, Holidays as needed.Additional Information
Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community ofservice professionals, we come together and work with a common purpose to welcome, connect and serve others.
Visa Requirements : Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.