Product Support Specialist - Lab Solutions

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Product Support Specialist is responsible for the day-to-day technical support on Automated Liquid Handling Products.

• Technical Support - assist customers by troubleshooting inquiries received via phone or email. Inquiries or requests may include questions about daily operation, specifications, documentation, software, firmware, hardware, best practices, etc.
• Log all technical support issues in a Customer Relationship Management software for tracking, reporting, and trending purposes.
• Identify systemic product issues or opportunities for product improvement and communicate them to the Product Management team.
• Create new support documentation as needed.
• Host remote meetings for troubleshooting and / or training of distribution partners, end-users, and internal personnel.
• Manage conformance reports and return material authorizations as necessary.
• All other duties as assigned.

Qualifications

Education / Experience

About Hamilton

Mid Salary

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