Account Executive, Healthcare- Tallahassee, FL

Account Executive- Healthcare Solutions

The Account Executive- Healthcare Solutions is responsible for maintaining and developing new and existing hospital clients through high levels of service to expand and strengthen the relationship. This role is a member of the sales team and will be accountable for customer planning, administration, monitoring, and optimizing the revenue potential and operational performance of their branch's accounts. The role requires (1) developing and maintaining relationships with multiple stakeholders in all hospital / health system departments impacted by our services that are key influencers and decision makers; (2) renewing contracts proactively; and (3) selling new business in the form of new / additional services to existing accounts as well as new account acquisition in the assigned territory. All team members must maintain WM policies, standards, and practices both within and outside their assigned territory and ensures adherence to WM's Vision, Mission and Values.

While this position is remote / work from home, candidates will need to be local to the territory where the posting is listed. Must live and work in the US.

Key Job Activities :

• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention
• Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. This requires being in the field visiting current and prospective accounts at least three to four days per week
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs, usage trends and to demonstrate needs-based data to drive retention and new business
• Formulates strategies to retain customers and to drive growth goals
• Handles and resolves all issues and concerns in a timely manner
• Completes standard internal weekly, monthly and quarterly reports along with any ad hoc reporting requests
• Maintain accurate pipeline in SalesForce and document key activities for assigned accounts
• Participates in all sales and other training provided by WMHS
• Participates in special projects and promotional campaigns under the direction of leadership
• Maintains a responsible approach to all security and safety matters related to WMHS operations, following the company's policies and procedures at all times and bringing the manager's attention to any areas of concern
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS
• Establishes personal relationships with current and potential customers in the assigned territory
• Serve as a Helpful Expert in exceeding customer expectations on a regular basis
• Partner with the operations team on retention, customer issues and concerns
• Debrief on any service issues with operations leadership
• Perform other duties and responsibilities, as assigned

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