Cost Management Associate

Cost Management Associate

The range for this role is $17.07 to $21.88. Actual base pay will be determined based on a successful candidate's work location, skills / abilities, experience, and education. Interested applicants must be willing and able to work onsite minimum 4 times per week in our Orlando, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows : Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Job

Organize and work a large case load in accordance with the various established processes specific to medical record, administrative, form, file, refund, and communication queues. Communicate required information via inbound and outbound phone calls, emails, and faxes with healthcare providers. Review reports to determine and open cases that need to be worked on by Patient Advocates.

Essential Job Duties & Responsibilities

• Support members as primary point of contact with providers in obtaining required medical records including providing and receiving written and telephone communication
• Serve as primary point of contact with members in obtaining authorizations
• Work directly with providers to obtain refunds on inaccurately shared bills
• Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes / procedures
• Forward, send, and / or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable providing accurate and detailed case notes in accordance with established processes
• Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)
• Review reports to determine if cases need to be opened and worked by other internal team members
• Assess cases within queues, sending them to appropriate areas to work / review
• Keep leadership informed of high risk / high dollar cases
• Offer to pray with providers and members on every call
• Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

Core Competencies / Demonstrable Behaviors

Education and / or Experience

Supervisory Responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to :

Minimum Age Requirement : Due to the nature of the responsibilities associated with this positionincluding independent decision-making, access to confidential information, and potential exposure to regulated environmentscandidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.