Relationship Manager

Relationship Manager

Who are we?

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins at scale, and in real time.

The OpenPayd platform delivers a suite of banking and payments infrastructure : accounts in over 40 currencies, FX, on / off ramp, international and domestic payments, Open Banking services all via a single API.

A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over 130 billion annually.

How will you add value to the OpenPayd journey?

• Own and manage a portfolio of Tier 2 and Tier 3 client accounts, ensuring long-term satisfaction and retention
• Identify opportunities to upsell and cross-sell relevant products and services to maximise account value
• Build and nurture strong, strategic relationships with key stakeholders across client organisations
• Serve as the main point of contact for escalations, complex queries, and strategic account direction
• Maintaining a portfolio of existing or new corporate customers
• Managing the delivery of issues solved by the operations team
• Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
• Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
• Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
• Capturing new customer requirements in order to improve revenue and satisfaction
• Monitoring client communication channels and proactively assisting customers
• Liaising with other departments where appropriate to deliver end-to-end client success
• Driving change through optimisations and CS team improvements projects

The ideal candidate will have the following :

Our perks and benefits :

Wed like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies : OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

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