Technical Support Technician

Job Details

Job Location

Rex Moore - Sacramento - Sacramento, CA

Position Type

Full Time

Salary Range

$21.30 - $30.29 Hourly

Travel Percentage

Negligible

Job Shift

Day

Description

About Us :

Rex Moore continues to be powered by amazing employees just like you for over 100 years. Together we are building a world that is safe, comfortable, and sustainable.Our diverse team of experts spreading to National territories create innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.

Watch Our Story : About Rex Moore Group, Inc. - YouTube

Job Overview :

This is an on-site position in Sacramento, CA. No Relocation or remote work is being offered.

The Technical Support Technician is a hands-on technical role responsible for supporting and maintaining the organization's IT infrastructure, with a strong focus on Windows-based environments, Active Directory, and networking fundamentals. This position provides technical support for end-users, troubleshoots hardware and software issues, and ensures smooth daily IT operations. The role works with the guidance of the IT Support Lead, contributing to system stability and process improvements.

Key Responsibilities and Essential Tasks

Windows & Networking Support

• Provide L1 / L2 support for Windows 10 & Windows 11 workstations, including setup, configuration, and troubleshooting
• Manage and support Active Directory (AD), including user accounts, group policies, and access permissions
• Assist with Windows Server 2019 and newer environments, including authentication, security policies, and directory services
• Troubleshoot network-related issues, including DNS, DHCP, VPN connectivity, file shares, and remote access problems
• Support Microsoft Office 365 applications, ensuring proper integration with the Windows environment
• Monitor and maintain user access controls, ensuring compliance with IT security policies

System & Endpoint Management

Process Documentation & IT Improvements

What's in it for You?

We're growing and need people excited about honing their craft and developing their career. If you're ready to push your skill level, learn something new every day, and be part of tomorrow's energy source, join the Rex Moore Family.

Some of the benefits you may be eligible for as an employee are :

Career Advancement :

At Rex Moore, we provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you!

Compensation :

Rex Moore pays hourly / salary rates commensurate with each employee's knowledge, experience and skill level.

Work environment :

Work is performed in an office environment. This position may be required to travel to other office locations.

Reporting Structure :

Reports to - Information Technology Director

Department - Information Technology Department

EOE

Qualifications

Knowledge, Skills and Abilities

Microsoft 365 Certified : Modern Desktop Administrator Associate

Windows 10 & Windows 11 administration and troubleshooting

Physical Requirements :