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Senior Manager, Programs
Senior Manager, ProgramsSamaritans Inc. • Boston, MA, USA
Senior Manager, Programs

Senior Manager, Programs

Samaritans Inc. • Boston, MA, USA
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

POSITION REPORTS TO

Chief Clinical Officer

ABOUT THE POSITION

The Senior Manager, Programs (SM) position is a full-time position reporting directly to the Chief

Clinical Officer (CCO). The (SM) role will provide direct, comprehensive administrative support to

the CCO as well as project management for new and existing programs. This role presents an

opportunity for a committed and passionate individual to utilize detail- orientation and

multi-tasking skills to help ensure efficient operation of the services we offer, leading to

greater success in our mission. The ability to connect with the mission and values of Samaritans is

vital.

The SM will manage multiple responsibilities and projects and work independently. The SM will make

informed, timely, and effective business decisions. With the creation of new programs and

maintenance of existing programs, the SM will be trustworthy, strategic, and think critically; must

have a high level of integrity and possess excellent communication skills both internally and

externally. Evening and weekend hours might be required to support business needs. An exceptional

person-first approach is critical to success in this position, helping to create and reflect the

values of belonging, courage, and hope.

KEY RESPONSIBILITIES

Administrative Oversight

  • Complete a broad variety of administrative and programmatic tasks that facilitate the

CCO's ability to effectively lead the organization

  • Design and produce complex documents, reports, and presentations; collecting and preparing
  • information for meetings with staff and outside parties; composing and preparing correspondence,

    maintaining contact lists; making travel arrangements; and completing expense reports

  • Provide administrative support to Senior Program Directors to ensure smooth operations and
  • effective service delivery across the program team

  • Provide sophisticated calendar management and prioritize inquiries and requests for CCO while
  • troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day

    engagements

  • Create and maintain comprehensive documentation for projects and meetings
  • Assist in management of administrative office needs
  • Program Coordination & Support

  • Manage special projects assigned by CCO including organizing key stakeholders and ensuring
  • timely completion of deliverables

  • Support the planning, implementation, and evaluation of key programs and initiatives
  • Gather and analyze data across programs to ensure efficacy
  • Attend and provide support at a variety of internal and external events, acting as a
  • representative of the organization

  • Assist with maintaining a strong internal culture by supporting the office, employees and any
  • administrative needs

    Organizational Improvement

  • Work closely with the CCO to keep them well informed of upcoming commitments and
  • responsibilities, following up appropriately

  • Identify opportunities for process improvement and increased efficiency
  • Act as a "barometer," having a sense for the issues taking place in the environment and keeping
  • the CCO updated

  • Anticipate CCO's needs in advance of meetings, conferences, etc.
  • Coordinate, track, and support activities as needed in collaboration with Senior Leadership Team
  • members

  • Utilize and update Salesforce for relevant data entry and information
  • Act as support to and liaison between CCO and external partners
  • Use and continually develop leadership skills
  • Assist in office management duties that support the organization
  • All other duties as assigned
  • SKILLS & EXPERIENCE

  • Minimum 7 years' experience working in multi-faceted programs in a fast-paced
  • environment

  • Minimum 7 years' experience supporting a division leader
  • Minimum 7 years' experience supervisory or program management experience
  • Proven ability to solve problems strategically, efficiently, and effectively
  • Takes initiative, anticipates needs, and works well with minimal supervision
  • Ability to work with sensitive information and maintain confidentiality
  • Must be able to think critically and display good, sound judgment
  • Must possess extremely strong written and oral communication skills and excellent analytical
  • skills

  • Ability to work independently and collaboratively to maximize teamwork across the
  • organization

  • Strong planning, time management and organization skills; maintains attention to details large
  • and small

  • Strong familiarity with project management software tools, methodologies, and best
  • practices

  • Proficient with MS Office, including Word, Excel, PowerPoint, Outlook, Salesforce, and project
  • management software

    SPECIAL REQUIREMENTS

  • Successful completion of the Befriender Training
  • Attends conferences and other related meetings outside of the organization as requested by the
  • Chief Clinical Officer

  • Support and attend Samaritans key fundraising events
  • Other duties as assigned by supervisor
  • SALARY & BENEFITS

    The salary range for this position is $80,000 to $92,000 annually, and will be determined based on

    experience and skill set.

  • Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3- 5%) Short and
  • Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans.

  • Life Insurance coverage on individual employee benefit of 2x salary, up to $100,000 max.
  • Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium
  • covered by Samaritans for individual plan) and Vision insurance

  • Healthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance Program
  • Paid Family Medical Leave benefits- Premium paid by Samaritans
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • 14 paid holidays per calendar year
  • Hybrid work schedule (2 days required in office / week) plus 6 fully remote work weeks
  • Mileage Reimbursement
  • Employee $300 professional development budget yearly
  • Out of state applicants will be required to relocate to Massachusetts within three months of
  • employment and also work the same hybrid schedule as all employees.

    ABOUT SAMARITANS

    Samaritans is a Massachusetts-based suicide prevention organization that offers free, 24 / 7 services

    to all who need them. Each day, Samaritans supports hundreds of people through the 988 Suicide and

    Crisis Lifeline and Hey Sam, a peer-to-peer mental health support textline for young people.

    Samaritans also offers support groups for those affected by suicide and educational programming so

    anyone can learn to help those in crisis.

    Since 1974, Samaritans has answered 3 million calls and texts; educated 180,000 people to recognize

    signs of suicide; supported 17,000 suicide loss survivors; and trained 6,500 volunteers to provide

    compassionate support.

    Samaritans is an Equal Opportunity Employer.

    To learn more about Samaritans, please visit :

    Disclaimer : During the course of the interview, we may inquire about sensitive topics, including

    the applicant's connection to suicide. We approach these questions with the utmost respect and

    understanding, recognizing the potential emotional impact they may have. Participation in answering

    such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they

    find uncomfortable. The purpose of these questions is solely to gather relevant information for the

    assessment process, and all responses will be handled with confidentiality and sensitivity. If at

    any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their

    concerns to

    the interviewer or withdraw from answering specific questions.

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