Intake Administrative Assistant (Entry Level)

Job Responsibilities :

• Assist the intake team in meeting and exceeding census goals by managing new patient inquiries and intake process
• Complete administrative tasks that follow intake calls when needed (i.e. sending benefit verification requests, communicating with clinic staff, tracking leads in Monday.com, etc.)
• Work alongside marketing team and clinic staff to ensure Zocdoc profiles for providers across all clinics accurately reflect individual exclusions and specialties, in-network insurances, and current openings
• Confirm or cancel Zocdoc bookings for providers across all clinics through patient outreach, intake review, and communication with intake team and clinic staff
• Manage intake “ring group” and begin intake paperwork with patients over the phone before passing new patients off to the intake team  (i.e. demographics, preferred clinic and treatment modality, insurance information, etc.)
• Send digital intake forms and schedule initial consultations via email for medication management patients
• Assist the Director of Admissions with completing weekly and monthly reports (i.e. daily census, new patient pipeline, admissions bonus tracking, etc.)
• Address any patient questions, concerns or complaints leading up to initial consultations
• Follow cancellation, rescheduling and no-show policies and procedures as needed
• Utilize Monday.com to track pending leads and patient communication
• Perform additional intake, business development, marketing and clerical tasks as needed or assigned

Qualifications :

Working Hours :

The Intake Administrative Assistant will follow a standard M-F 9 : 30am-5 : 30pm schedule in the first few weeks of training, but that schedule is subject to change to staggered shifts that consist of 8am-4pm, 9am-5pm, or 11am-7pm. Schedule will be confirmed and communicated at least 2 weeks in advance.