IT Helpdesk Specialist

MacKay Sposito is seeking a detail-oriented and customer-focused IT Helpdesk Specialist to join our Information Technology team. This position plays a vital role in providing first-line technical support to employees across the organization. The ideal candidate will have a strong technical foundation, excellent communication skills, and a passion for delivering top-notch user support in a dynamic and collaborative environment. This is a full-time position based out of our Vancouver, WA office and this Specialist will be required to travel to branch offices or field sites for about 25% of their time

We offer a comfortable and collaborative work environment with flexible work arrangement options available. We’re serious about our work – but we’re serious about fun, too. If that sounds good to you, let’s talk.

Key Responsibilities :

Serve as the first point of contact for internal users seeking technical assistance via phone, email, or ticketing system.

Troubleshoot and resolve hardware, software, and network issues in a timely manner.

Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals.

Manage user accounts, permissions, and access rights in systems such as Microsoft 365, Active Directory, and other enterprise tools.

Support and maintain VoIP phone systems, printers, and video conferencing equipment.

Document issues, resolutions, and procedures in the helpdesk knowledge base.

Escalate complex issues to higher-tier IT staff when necessary, ensuring proper follow-up and communication.

Assist with onboarding and offboarding processes, including preparing and configuring equipment for new hires.

Maintain an inventory of IT assets and assist with hardware lifecycle management.

Provide occasional on-site support at regional offices or project sites as needed

Minimum Qualifications :

Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

1+ years of experience in a helpdesk or technical support role.

Proficiency with Windows 11, Microsoft 365, and common business applications.

Experience supporting network connectivity, printers, and peripherals.

Strong problem-solving, communication, and customer service skills.

Preferred qualifications :

CompTIA A+, Network+, or Microsoft certification.

Experience with Active Directory, Azure AD, Intune, or remote management tools.

Familiarity with ITIL or other service management frameworks.

Basic knowledge of cybersecurity principles and best practices.

Why join the MacKay Sposito team?

A people-first culture - We are dedicated to our employees and their families. We want to do what’s best for them, and their well-being helps drive our business decisions.

An excellent reputation - Through our 50-year history, MacKay Sposito has built and maintained an excellent reputation in our community, and with our clients and business partners. You’ll be joining a team with a strong foundation and reputation that you can be proud to be part of.

A focus on community - MacKay Sposito and our employees believe in giving back to the communities we serve. As a firm, we support several local organizations focusing on community pillars surrounding veterans and the youth. Our team members serve in volunteer positions as commissioners, committee and board members, youth coaches, and participate across a broad range of initiatives.

Our Values :

At MacKay Sposito, we’re serious about our work, but we don’t take ourselves too seriously. We have a unique and diverse mix of employees who enjoy each other’s company. In addition to having first-rate technical skills, we search out people who are friendly, honest and dedicated to their work. We know work isn't only about who you work for, it is also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate to make great things possible.

We firmly believe in the principle of constructive candor – always telling the client everything they need to know to make fully informed decisions. By creating a positive, committed and supportive environment, we’re able to challenge our people to be the best that they can be, and to celebrate every success.

Who We Are :

With more than 50 years of experience, MacKay Sposito is a multidisciplinary firm based in Vancouver, Washington, specializing in public works, energy, and land development. Our passionate team focuses on building lasting relationships through quality work, creative design, and collaboration. We offer civil engineering, land surveying, environmental science and permitting, landscape architecture, and construction management and inspection services. With the addition of our subsidiary, Riparia Environmental, we now deliver a full suite of services from design and engineering to maintenance and environmental compliance. Together, we balance development with environmental stewardship and sustainability.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as various market and business considerations.

The wage range for this position is $30.00 - $40.00 / hour depending on experience.

Full time employees receive a well rounded benefit package including access to our company sponsored Medical (including an HSA High Deductible option), Dental, Vision, FSA, and Supplemental Life Insurance plans. We also offer 100% company paid Life Insurance, Short Term Disability, and Long Term Disability coverage. Employees are eligible to participate in our company 401k plan with up to a 4% match. Additionally, employees also receive paid vacation time, paid sick time, and 11 paid holidays and are able to participate in employee ownership options. MacKay Sposito pays for expenses associated with licensure as well as annual profit sharing bonuses.

Employment requires passing a pre-employment background check and drug screen.

As a federal Contractor we participate in E-Verify and are proud to be an Equal Employment Opportunity Employer.

Open until filled.

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