Lead Family Services Specialist

Job Description

Job Description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

CDSS CASE MANAGEMENT - LEAD FAMILY SERVICES SPECIALIST

SUMMARY :

Crystal Stairs is seeking a Lead Family Services Specialist with some supervisory experience to assist the CDSS Case Management Manager and Supervisors in delivering the programs and services available to eligible families under the California subsidized child care programs. In this important role, you will determine eligibility and process enrollment and the initial certification of families qualified for subsidized childcare. You will also monitor cases for program compliance, as well as conduct quality assurance reviews of client records and assist supervisors in identifying work flows and processes for improvement and efficiency. All duties and responsibilities are performed in accordance with pertinent contractual obligations and meet Agency, state and federal program requirements.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS :

• Determine eligibility, process family enrollment and complete the initial certification of families qualified for subsidized childcare within designated time frames.
• Monitor cases for program compliance and ensure documentation is accurate, appropriate and complete. Authorize families for childcare services according to agency policies within the established timelines.
• Conduct quality assurance reviews of client records.
• Assist Supervisor in the formatting, researching and reconciliation of exception reports.
• Assist Supervisor in identifying work flows and processes or any other areas for improvement, and help create solutions (e.g. improved processes, etc.) to gain efficiency and maximize quality of service.
• Research and document complaints and monitor solutions.
• Provide leadership role in special projects; organize activities and monitor progress.
• Provide back-up support to staff as needed and assist management in the area of staff development, improved workflow, team performance, team building, goal accomplishment, etc.
• Investigate and assist in the resolution of difficult and problem cases; handle Appeals and State Hearings.
• Help with the curriculum development for ongoing Program Staff Training as well as help train new and existing staff on new policies and procedures.
• Acts as a liaison between parents, providers, government agencies and CSI or between parents / providers and other internal departments within CSI (Claims, Provider Services, etc.)
• Assist in developing policies and procedures to meet state and federal program requirements by providing input.
• Review cases for discrepancies that may point to possible fraud.
• Participate in work groups, committees and ad hoc groups.
• Meet assigned specific performance standards for the respective unit and / or department. Perform other duties as assigned by Supervisor.

KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS :

Requirements

Total Package of Benefits

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at : www.crystalstairs.org

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