Concierge Patient Care Coordinator

Company Description

Dr. Evan Ransom is an Ivy League-educated and Ivy League trained Facial Plastic and Reconstructive Surgeon. He is a Double Board-Certified Head and Neck Surgeon and Facial Plastic and Reconstructive Surgery and fellowship-trained in facial plastic, reconstructive, and laser surgery. His practice is in the San Francisco Bay Area, serving patients from San Francisco, Oakland, Marin County, Palo Alto, Silicon Valley, Walnut Creek, the East Bay, and all-over Northern California. At Ransom MD, we believe every patient deserves a premium experience with thoughtful intention and deep respect for the patient’s desired outcome.

Role Description

RANSOM MD is seeking a compassionate, friendly, and detail-oriented Front Desk / Junior Patient Care Coordinator for our extremely busy, boutique plastic surgery practice in San Francisco's prestigious Union Square. We have significantly expanded this past year and need someone to join our team as soon as possible. Dr. Evan Ransom / RANSOM MD has offices in both San Francisco and Mill Valley. While the primary location for this role is our San Francisco office, some minimal time in the Mill Valley location may be necessary.

The Front Desk / Junior Patient Care Coordinator handles the efficient and smooth operation of the plastic surgery front office, ensuring an exceptional patient experience from the moment they contact the practice. This role involves managing administrative tasks, coordinating patient care, and supporting a positive and professional environment. The practice values every patient’s satisfaction and strives for a culture of empathy, respect, and service.

Our ideal candidate understands the importance of understanding where each patient is in their surgical journey and empathetically enjoys helping them through the process. This key team member will help patients with all aspects of scheduling, booking, and retailing products and services. Prior experience in plastic surgery, ENT, cosmetic dentistry, or dermatology is preferred.

If you have strong people skills, medical practice / coordination experience, can work full-time, and are excellent at managing details, we encourage you to consider joining our team!

Our ideal candidate is looking for long-term employment, and as our business grows, we would love to develop and promote employees that demonstrate exemplary work.

Competitive pay, DOE. Benefits include medical / dental, PTO, and paid holidays.

Qualifications

Patient Welcome and Check-in :

• Greet patients warmly and professionally, with confidentiality and discretion, both in person and over the phone. Act like a concierge, helpful and understanding.
• Verify patient information, make sure health and all forms are filled out, and patient contact information is correctly entered into our patient management system.
• Ensure waiting areas are clean, comfortable, and well-maintained.

Scheduling and Appointments :

Patient Communication and Pipeline Management :

Administrative Support :

Patient Care Coordination (Junior Level) :

Qualifications :

Physical Requirements :