Systems Engineer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is :

Grade : Technical 403

Pay Range : $72,000.00 - $108,000.00

Job Description

Job Summary

The System Administrator reports to the Manager of Salesforce Administration. The primary focus of this position is to administer the salesforce.com environment ensuring users have access and training. The position will also assist in maintaining the customization portion of salesforce.com. An associate will have an understanding of basic Salesforce standardize tasks and will apply them in under close supervision of management.

Job Duties

Supports and maintains the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365) and Google G Suite platforms.

Contributes to O365 and Exchange Online enterprise migrations.

Supports Active Directory.

Partners with Product teams to identify platform capability / functional business requirements.

Partners with Infrastructure and Operations peers to develop short and long-term roadmaps.

Contributes to technical discussions with stakeholders that drive decisions and implementation plans.

Contributes to the engineering area with effective agile delivery processes and service metrics.

Participates in vendor relationship management across collaboration products.

Provides mentoring to less experienced Associate Systems Engineers.

May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.

Performs other job-related duties as assigned.

KSAs

Ability to multi-task effectively under a deadline

Broad knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server, SCCM

Advanced scripting, development, and PowerShell skills

Ability to develop solutions and processes for cost efficient service delivery

Ability to complete work independently and receive general guidance on new projects

Excellent customer service skills

Ability to work in a complex, dynamic team environment with minimal supervision and possesses good organizational skills

Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner.

Ability to organize, prioritize, and handle multiple assignments daily

Ability to work flexible hours

Experience providing user guidance, documentation, and consultation

Excellent written, oral, interpersonal, and presentational skills

Excellent analytical and problem-solving abilities

Experience working in a team-oriented, collaborative environment

Working knowledge of authentication mechanisms

Minimum Qualifications

Bachelor's Degree in Computer Science or a related field - in lieu of education, 4+ years of experience in a relatively similar learning / professional capacity will be accepted

2 years of mid-level (Tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational and break / fix activity

Experience as an M / O365 Administrator

Experience with the design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components

Experience with coordinating customer support (Tier 1 or 2) personnel with O365 related incidents and tasks

Experience in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Microsoft Certified Professional

Experience with Microsoft Exchange, including 2016 and Online versions

Experience with SharePoint Online, with expertise implementing and supporting OneDrive for Business

Experience with Microsoft Teams for Business Online

Experience with Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, Power Virtual Assistant

Experience with web-based Office Online applications

Experience with Active Directory Federation Services

Experience with Azure AD Connect

Understanding of legacy authentication technologies

Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours) : This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply : If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer : The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations : Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.