Job Description :
Pay Range : $28.50hr - $32.50hr
Requirement / Must Have :
- Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.
- Ensure BitLocker encryption keys are stored in Active Directory and InTune.
- Confirm Microsoft Endpoint Configuration Manager Client is installed during device builds.
- Keep devices connected to the NTS Network for at least 2.5 hours after build completion.
- Install all software listed on the build sheet for each device
- Document all tracked assets (desktops, laptops, tablets, docking stations, monitors, printers, scanners, etc.) in the IT Services Asset Management system per procedure guidelines.
- Diagnose and resolve endpoint hardware / software issues; record actions in Help Desk ticketing system.
- Perform routine maintenance and repairs or coordinate vendor repairs.
- ssist with removal and disposal of obsolete equipment, salvaging usable parts.
- Perform monthly tasks including :
- Connecting backup tablets to the NTS Network for Patch Tuesday updates.
- Powering on iPads and tablets for designated monthly intervals.
Experience :
4+ years of experience in desktop and networked systems support.2+ years of experience in computer deployment, operation, and repair.2+ years of experience in hardware / software installation.2+ years of experience with Microsoft Endpoint Configuration Manager.Experience supporting Microsoft Office Suite (Edge, Excel, Outlook, PowerPoint, Word).Expertise supporting Microsoft Windows.Due to Nature of job, The candidate must have ability to lift 50 pounds occasionally and 20 ponds frequently.Responsibilities :
Build and configure end-user devices.Maintain accurate asset documentation.Troubleshoot and resolve technical issues.Perform regular maintenance and equipment disposal tasks.Complete monthly network connection and update responsibilities.Follow all IT procedures and documentation standards.Should Have :
Experience with help desk ticketing systems.Experience with NTS Network.Experience with Active Directory or InTune.Skills :
Strong technical troubleshooting abilities.Knowledge of desktops, laptops, tablets, printers, scanners.bility to prioritize tasks and manage workload.Effective communication and documentation skills.Qualification And Education :
High school diploma required.ssociate or bachelor's degree in a related field preferred (may substitute for required work experience).