Area Manager
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General Summary & Scope
The Area Manager (AM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop high performing teams that consistently deliver top-line sales growth for the AMs stores. This transitional position provides multi-unit developmental experience for leaders who demonstrate potential to do more. As an experienced General Manager (GM), the AM leads on average a team of 2-3 stores, in addition to fulfilling the role as the GM of their own store. This leader drives their business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development) and process (standard operating procedures). This position requires a passion for process excellence, a drive for results, and the ability to lead, influence and develop their team.
Principal Duties & Responsibilities
The AM is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :
Performance :
- Promote a culture of accountability to meet or exceed Ulta Beautys goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the AMs stores.
- Drive company profitability through operational excellence, top-line sales growth, and expense control for the AMs stores.
- Meets and exceeds goals related to total store sales, profitability, and operational excellence.
- Forecasts and adjusts their stores payroll to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
- Review and analyze Ulta Beautys financial and / or operational reports regularly for the AMs Stores, and provide timely responses as needed.
- Address underperforming metrics of the AMs stores to drive profitability and to achieve Ulta Beautys goals set for those stores.
- Take the initiative to stay informed regarding new and existing beauty industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance as the AM and ensure all of their stores associates are held accountable to the Ulta Beauty attendance policy.
People :
Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.In partnership with the District Manager (DM) and People Success, address policy violations with appropriate corrective action up to and including separation of employment fairly and in accordance with Ulta Beautys policies and procedures.Build a highly engaged team that embodies the Ulta Beauty brand by delivering exceptional service and driving guest loyalty.Train, coach, and develop direct reports using company programs, tools, and resources.Create an inclusive environment that inspires and encourages the growth and engagement of all associates.Lead all aspects of manager and associate development for their own store as well as support the GMs in the AMs other stores, including training, providing individualized, competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beautys goals for their stores.Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction for all of the AMs stores.Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading the guest experience in the AMs home store and manage / follow up on the program for the AMs other stores.Process :
Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards.Provide directional leadership to support the adoption of new initiatives and technology, communicate expectations for the AMs stores.Ensure the execution of all store tasks and communicate expectations for the AMs stores.Continuously analyze performance relative to stores operational compliance, including shrink and audits; develop strategies leveraging company tools to improve and meet Ulta Beautys expectations for the stores.Adhere to and enforce Ulta Beautys dress code.Use the companys scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.Use the companys task management tool as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention for their own store.Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.Support continuous improvement by implementing company programs and influencing end-user adoption.Swiftly react to the changing needs of the business with an entrepreneurial spirit and inspire the team to do the same.Regularly communicate with and provide feedback to field and corporate leadership on business trends and opportunities, operational challenges, merchandise needs, and competitive landscape for the AMs stores.Job Qualifications
Education :
Bachelors degree is preferredExperience :
3-5+ years of fast-paced, retail management experiencePrior experience as a General Manager is preferredFinancial management : success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenseRetail management : proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directivesLeadership management : experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing others.Skills :
Proficient with basic technology (e.g., Point of Sale systems, Microsoft Office programs, and Apple devices)Excellent written and verbal communicationStrong collaboration and interpersonal skillsStrong organizational skills and ability to manage multiple projectsAbility to react under pressure, apply good judgment in ambiguous situations, and be flexible / adaptableSpecial Position Requirements
Ability to travel up to 25% of your time, including overnight stays and to visit stores within their district(s), attend corporate business meetings and conferencesMeans of mobility for travel within district to visit individual storesMaintain valid identification for airline travelWork a flexible, full-time schedule to include days, evenings, weekends, and holidaysAbility to relocate within a geographic area for future growth is preferredWorking Conditions
Frequent use of a computer, telephonic devices, writing, and related office suppliesContinuous mobility throughout the store during shiftFrequent bending, pushing, reaching, and twisting during shiftFrequent lifting, carrying,