Senior Teller

Senior Teller

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the customer, may have responsibility for cross-selling firm products or referring customers to other areas of the firm. Develop and retain long-term and profitable customer relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

Essential Duties and Responsibilities :

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, traveler's checks, money orders, etc.)
• Identify cross selling opportunities and refer customers / prospects to the appropriate team.
• Promote bank products and services to further enhance customer relationships.
• Assist in daily balancing and processing of ATM, including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Participate in meetings that include information on sales, products, customer service and operational processes.
• Performs all other duties as assigned.

Supervisory Responsibilities :

Qualifications :

Computer and Office Equipment Skills :

Hours :

DeGarmo Behavioral Assessment Requirement :

Benefit Highlights :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities