Customer Support Assistant

Job Description

We are seeking a detail-oriented and professional Customer Support Assistant to join our Birmingham team. In this role, you will serve as a key point of contact for clients, ensuring inquiries are handled efficiently and accurately. You will support daily customer service operations, maintain organized records, and collaborate with internal departments to provide seamless solutions.

This position is ideal for individuals who excel in structured environments and are committed to delivering high-quality service.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner

• Maintain accurate client records and update internal systems

• Assist with order processing, service coordination, and follow-up communication

• Resolve customer concerns by collaborating with internal teams

• Prepare reports and documentation related to service requests

• Support administrative tasks within the customer service department

• Ensure compliance with company standards and service protocols

Qualifications

• Strong written and verbal communication skills

• Excellent organizational and time-management abilities

• High attention to detail and accuracy

• Professional demeanor and client-focused mindset

• Ability to work independently and as part of a team

• Proficiency in basic office software and data entry systems

• Problem-solving skills with a proactive approach

Additional Information

• Competitive annual salary ($46,000 – $49,000)

• Opportunities for professional growth and career advancement

• Structured training and development programs

• Supportive and collaborative work environment

• Stable, full-time position within a growing organization

• Performance-based recognition and advancement potential