Dispatcher

Job Description

Company Description

Founded in 1977, Redwood Security Systems Inc. is one of the largest locally owned and operated alarm companies in the Bay Area. As the only Certified Green security company in the San Francisco Bay Area, we have taken extraordinary steps to promote environmentally responsible practices. We are licensed to operate in various locations including the City and County of San Francisco, County of Marin and numerous other towns and cities in the Bay Area, as well as the State of Hawaii. Redwood Security Systems Inc. is listed by Underwriter's Laboratories (U.L.) as a full service central station and fire alarm installing company.

Role Description

This is a part time on-site role for a Dispatcher, located in Mill Valley, CA working nights or weekends as well as some holidays. The Dispatcher will be responsible for managing incoming service requests, coordinating with security personnel, monitoring alarm systems, maintaining communication logs, and ensuring timely response to security alerts. Additionally, the Dispatcher will collaborate with field technicians, provide customer support, and assist in incident documentation.

Currently available shifts are (to start with 1-3 shifts per week) :

Mondays 6 pm - 11 : 30 pm

Mondays 11 : 30 pm - 7 : 30 am

Tuesdays 11 : 30 pm

Thursdays 11 : 30 pm

Sundays 3 : 30 pm - 11 : 30 pm

Sundays 11 : 30 pm - 7 : 30 am

Qualifications

• Strong communication and customer service skills
• Ability to handle high-stress situations and multitask effectively
• Experience with alarm or security systems is a plus
• Proficiency in using dispatch and monitoring software
• Detail-oriented and organized
• Availability to work various shifts, including nights and weekends
• High school diploma or equivalent; additional certifications in security management are a plus