Team Leader

A company is looking for a Team Leader to manage and guide a team of representatives in delivering exceptional customer experiences.

Key Responsibilities

Lead and supervise a team of representatives while setting performance expectations and goals

Coach and mentor team members to enhance their skills and ensure high customer service quality

Monitor team performance against service level agreements and key performance indicators, implementing improvement strategies as needed

Required Qualifications

3 years of experience in a role equivalent to the representatives supported

Minimum of 1 year of leadership or supervisory experience, preferably in a call center environment

Client-facing experience is preferred

Proficiency in customer service software and tools such as CRM

Results-oriented mindset with a focus on operational excellence and continuous improvement