Customer Service Representative

This position is located at our Billings, MT Downtown Tower branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Customer Service Representative provides prompt and courteous client service. This position opens and closes all types of accounts and assists customers with requests and other information regarding accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets clients coming into the branch and answers incoming phone calls.
• Delivers personalized customer service relating to questions and / or resolving basic technical problems on customer accounts, including address and PIN changes.
• Processes a variety of routine financial transactions including check cashing, withdrawals, deposits, credit card and loan payments, and balances cash drawers or vaults.
• Opens and maintains basic consumer checking and savings accounts and consumer credit cards.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Attention to detail, including verbal and written instructions.
• Maintains confidentiality.
• Effectively uses tact and diplomacy as it relates to clients and co-workers.
• Working knowledge and use of a personal computer, Microsoft software programs, and 10 key.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Possess a clear understanding of the technical aspects and benefits of products and services offered to our clients.
• Actively learns, demonstrates, and fosters First Interstate Bank corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Demonstrates compliance with all bank regulations for assigned job function, knowledge may be gained through coursework and on-the-job training.
• Completes all required training and keeps up to date with procedural changes.
• Embraces First Interstate Bank Vision and Values.

EDUCATION AND / OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Experience in a retail environment and / or cash handling experience preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands / fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required
• If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.