Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Huntington Beach, California. In this role, you will assist with enrollment processes, ensuring accuracy and efficiency while guiding individuals through their onboarding experience. This is a long-term contract position within the healthcare industry, offering the opportunity to make a meaningful impact on customer satisfaction and organizational success.

Responsibilities :

• Respond promptly to inquiries from internal and external customers, addressing concerns related to enrollment.
• Resolve enrollment-related issues by conducting research and utilizing call tracking, claims systems, or email communication.
• Enter and maintain accurate enrollment data in the company's eligibility transactional system.
• Process applications for enrollment and disenrollment, ensuring compliance with established guidelines.
• Verify enrollment statuses with clients and address discrepancies as needed.
• Investigate and resolve system rejections related to enrollment processes.
• Collaborate with team members to address exceptions and ensure members are properly enrolled.
• Perform daily and monthly reconciliation of enrollment files to maintain data accuracy.
• Manage member eligibility changes and update records in the enrollment database.
• Maintain organized documentation and records, ensuring they are accessible and up-to-date.

Requirements :

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan.