Representative II, Customer Care

Customer Care Representative II

We are hiring a Full Time, Permanent position for EPCOR's Customer Care team.

Reporting in person to our office in Glendale or Clovis, the Customer Care Representative II will provide customer care support including reports, billing support, and answering customer emails. Additionally, this role will be part of the weekly rotation assisting with EPCOR's Live Chat feature for customers.

What You'd Be Responsible For

• Assisting the Billing and Collections teams by analyzing and resolving billing issues
• Assisting customers with inquiries and complaints, analyzing and problem-solving billing issues via email
• Promoting positive customer relations by providing customer service with a friendly demeanor, can-do attitude, and willingness to always help
• Promoting and assisting with Live Chat, the customer portal, assistance programs, and mailed correspondence
• Running daily reports to maintain compliance within our billing system
• Working closely with the operations team to ensure timely completion of service orders and customer follow-up
• Focusing on continuous improvement to ensure consistently high delivery of service to customers

What's Required To Be Successful

Other Important Facts About This Job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision, and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We've been voted as a Best Places to Work employer, and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater, and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We're proud of the work we do and the people we hire to do it.