Client Success Associate (13 month contract)

Client Success Associate

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we're not satisfied with being average

As a Client Success Associate you will play a foundational role in independently managing a portfolio of clients while contributing to a high-performance team culture. As an Associate, you'll focus on retention, expansion, nurturing client relationships, driving adoption, and supporting successful outcomes across Employment Hero's HR, Payroll, and Benefits solutions.

You will act as a trusted advisor to your clients while collaborating internally to deliver exceptional service. This role offers a launchpad for growth within the Client Success function and a chance to influence the future of work in Canada.

This is a 13-month fixed-term contract with the possibility of extension or transition to a permanent role.

Your key focus areas will be to :

To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.