General Manager

General Manager

The General Manager (GM) is the strategic and operational leader of the venue, accountable for overall business performance, guest satisfaction, employee engagement, and community presence. This role demands strong leadership across all departments; culinary, operations, sales, events, and guest services with full ownership of financials, team development, and brand execution.

The GM drives top-line growth through local sales initiatives, ensures excellence in service delivery, fosters a performance-driven culture, and maintains high operational standards that align with Puttery's brand and mission.

Responsibilities include :

• Leading all day-to-day operations across departments to ensure alignment and efficiency.
• Maintaining exceptional guest experience through proactive service standards and team coaching.
• Ensuring compliance with health, safety, HR, and brand standards across the venue.
• Owning and driving the P&L, budgeting, forecasting, and labor management.
• Partnering with the Sales Manager to drive local outreach, secure events, and grow revenue.
• Analyzing and reporting financial performance, identifying risks and opportunities proactively.
• Hiring, training, and retaining a high-performing, diverse team across all functions.
• Promoting a positive, energetic workplace rooted in respect, collaboration, and development.
• Coaching and mentoring department heads and team members for growth and succession.
• Serving as the face of the venue within the local community, building strategic relationships with key partners, organizations, and influencers.
• Representing the brand at local events and seeking opportunities for cross-promotions and partnerships.
• Ensuring brand consistency and operational excellence in every guest interaction.
• Fostering innovation and continuous improvement in service, product, and team morale.
• Actively participating in regional leadership calls and strategy sessions to contribute to broader company initiatives.

Core competencies include :

Qualifications and skills include :

Education :

Working conditions include :

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.