Service Manager

Job Description

Job Description

FLSA Status : Exempt

Department : Service

Location : Tempe, Arizona

Travel : The Greater Phoenix Area

Employment Status : Full-Time

Our Purpose

As a family owned and operated business for over 30+ years, we have learned that expertise in HVAC

and plumbing alone is not enough. Over the years, working on a broad range of commercial

projects from industrial and education to healthcare and public works, we have built our reputation

on being truly responsive. We have also learned that every mechanical contract project presents its

own unique challenges.

At Tempe Mechanical we are problem solvers experienced in applying the most current solution

and technologies to efficiently address each HVAC and plumbing situation in a comprehensive and

customized manner.

Our Mission

To empower people, families, and clients by creating a workplace where tradespeople can learn

and develop essential life skills.

To raise a community of skilled people that will build the future and improve the quality of life for

individuals and organizations.

Our Values

We believe wholeheartedly in the values of efficiency, reliability, and family.

We strive for strategic partnerships with our clients and customers and believe in maximizing the value

of all our projects.

We take a true team approach where commitment and collaboration are crucial for our success.

We value ownership and accountability in our everyday work and the results of our projects.

JOB OVERVIEW

JOB TITLE Service Manager

JOB LOCATION 303 W Elliot Rd, Tempe, AZ 85284

WEEKLY HOURS 40+

DIVISION / DEPARTMENT Service

REPORTS TO Director of Service or Operations

JOB PURPOSE

The Commercial HVAC Service Manager is responsible for managing and growing the commercial

service department, ensuring operational excellence, customer satisfaction, and profitable growth.

This role oversees day-to-day service operations, leads the field service team, and drives new account

sales through proactive business development and client relationship management.

Reporting to the Director of Service (or Director of Operations), the Service Manager ensures efficient

execution of service activities while expanding the company's customer base and contract portfolio.

DUTIES AND RESPONSIBILITIES

Operations & Management

• Oversee all aspects of commercial HVAC service operations, including maintenance, repairs,

and emergency response.

response times for their respective customers.

excellence.

profitability.

Sales and Business Development

networking, and relationship building.

new revenue growth.

and encourage renewals or contract expansions.

Leadership & Team Development

departmental objectives.

growth.

Customer Relations

relationships

partnerships.

Financial & Administrative

department.

Safety & Compliance

regulations.

REQUIRED QUALIFICATION

mechanical systems, or related field preferred.

or management role.

sales.

delivery models.

DEPARTMENT HIERARCHY

DIRECT

REPORT(S)

Director of Service or Operations

Compensation & Benefits

POSITION PAY RATE

Up to $144,000 (Includes bonuses and incentives)

BENEFITS

TRAINING and EDUCATION