Case Manager (Health Behavior and Society)

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The Health Behavior and Society Department is currently seeking a motivated and experienced Case Manager to provide case management and general client services at SPARC, a harm-reduction focused drop-by center and mobile outreach program for women and nomen in Baltimore, MD. The Case Manager will provide general case management services for SPARC guests, including but not limited to relationship building; needs assessments; internal and external care coordination; direct resource linkage; and progress monitoring.

SPARC provides all services at no cost and aims to provide supportive services that are low-barrier and stigma-free. The rapport and relationships that SPARC has built with the community in South and Southwest Baltimore are the most valuable aspect of SPARC's work. The other service offerings of our program include reproductive health care (HIV testing and linkage to care, Hepatitis C testing and treatment, STI testing/treatment, birth control, Pap smears, Breast exams, etc.), addiction management, safer drug use services (including syringe services), overdose response training and Naloxone distribution, fentanyl and xylazine test kit distribution, and basic needs services (laundry, clothing, food, etc.).

The Case Manager will interact with a wide range of center staff (e.g., case managers, health providers, outreach workers, and volunteers), as well as clients, including sex workers and people who use drugs. This position reports to the Sr. Research Project Coordinator.

Specific Duties & Responsibilities

• Register new guests by conducting intake interviews, completing necessary consent forms, and conducting guest orientations.
• Assist guests in determining need and eligibility for internal and external therapeutic, medical, psychiatric, and social services.
• Join the outreach team and mobile medical team to provide services such as referrals, HIV/STI education and prevention, and micro-counseling.
• Connect guests directly to service providers, including scheduling appointments, arranging for transportation to and from services, and sending follow-up reminders.
• Monitor the drop-in or drop-by center, supporting drop-in/by guests and staff, including conflict management and de-escalation.
• Research insurance information relevant to the referral process on behalf of guests. Assist guests with insurance enrollment, if needed.
• Advocate for guests with medical and social service providers to reduce barriers and enhance access to care.
• Follow up with referred guests, as needed, to ensure continuity of services and to evaluate the quality of care provided.
• Maintain guest records and documentation by writing and reviewing case notes and logging progress toward goals, including in a new RedCap system.
• Communicate regularly with the care coordination team to provide progress reports, updates, and feedback.
• Facilitate support groups, art groups, topic-based workshops, and skill-based educational groups.
• Serve as a referral coordinator by supporting the center's referral management system and maintenance of a directory of community resources.
• Plan and coordinate special events and guest programming at SPARC.
• Articulate the mission of SPARC to visitors and external contacts, and the larger community.

In addition to the duties described above

• Assist with other Center duties, including, but not limited to, greeting guests, answering phones, participating in outreach and special events, and supervising community space, as needed.
• Assist in the development and monitoring of the Center's social media accounts and website.
• Support volunteer and outreach programs, as needed.
• General clerical duties.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree in Social Work, Psychology, or related field.
• One year of related human service experience, preferably in case management.

• Knowledge of the Baltimore Social Service landscape.

Preferred Qualifications

• Experience working with diverse populations, including people who use drugs, sex workers, and LGBT persons.
• Prior experience with community-based referrals and Baltimore City resources preferred but not required. Successful candidates will undergo training sessions before working with participants.
• Experience working in harm reduction.

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Classified Title: Case Manager
Job Posting Title (Working Title):Case Manager (Health Behavior and Society)
Role/Level/Range: ACRP/03/MB
Starting Salary Range: $41,300 - $72,300 Annually (Commensurate w/exp,)
Employee group: Full Time
Schedule: Monday to Friday: 9:30am - 5:30pm
FLSA Status:Exempt
Location: School of Public Health
Department name: HBS-Research Projects
Personnel area: School of Public Health

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