Customer Success Manager

About HPS, Inc. :

HPS, Inc., a leader in seal design and supply, is seeking a Strategic Sales Specialist. Solving technical problems, delivering the best solutions, and providing excellent customer service is a top priority for our organization. We offer competitive wages, paid time off, company holidays, a comprehensive benefits package, and a department-wide, uncapped, quarterly commission program. Founded in 1975, HPS Inc. is a family-owned business, staffed by a team of professionals in a collaborative environment. If you are an outgoing, energetic salesperson looking to utilize your technical skills to identify and solve customer issues, reach out today!

Why Choose HPS, Inc.?

HPS, Inc. recognizes that a well-rounded, fulfilled team member knows their value, purpose, and is given the opportunity to make a difference with their work. We value work-life balance through generous paid time off, company-wide breaks during paid holidays, and the belief that great work happens at work. HPS feeds employees’ minds with specialized paid training and tuition reimbursement benefits after applicable waiting periods, and their bodies with our legendary “Bagel Fridays” and unlimited snacks and drinks throughout the office and warehouse.

Performance Overview :

At HPS, the Customer Success Account Manager (CSAM) plays a critical role in building long-term customer partnerships, driving account growth, and ensuring operational excellence. CSAMs serve as trusted advisors and primary points of contact for their accounts, managing retention, performance, and customer satisfaction while representing the voice of the customer across the organization.

Core Responsibilities :

Customer Retention & Success

• Maintain a 95% customer retention rate across assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) with all accounts to align on performance, goals, and opportunities.
• Lead Monthly Business Reviews (MBRs) for Tier 1 accounts to provide deeper insights and foster executive alignment.
• Ensure yearly reviews are completed for all accounts across tiers to reinforce trust and highlight value delivery.
• Track and communicate customer health through metrics such as on-time delivery rates and service performance.

Issue Resolution & Escalation

Business Growth & Value Creation

Relationship Management

Professional Growth & Expertise

The ideal candidate is :

Requirements :

HPS Inc. offers :

Join us : If you are an outgoing, solution-seeking customer advocate looking to utilize your consultative and nurturing approach to drive customer success, we want to hear from you. Apply now and become part of the HPS, Inc. Team!