Floral Clerk

Floral Clerk

Provides prompt, efficient and friendly customer service. Creates beginning levels of design work floral arrangements and fills necessary merchandising needs. Assists customers with placing orders and completes the paperwork. Takes deliveries and makes delivery lists.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Reporting relations include accountability to the District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager. Positions that report to you : None.

Primary duties and responsibilities include providing prompt, efficient, and friendly customer service, smiling and greeting customers in a friendly manner, assisting customers by escorting them to products, securing products, loading or unloading heavy items, making note of and passing along customer suggestions or requests, answering the telephone promptly, assisting customers with placing orders, working with co-workers as a team, preparing, finishing, and replenishing product, watering plants, preparing daily delivery list, sending and retrieving FTD, Teleflora, and orders over the computer, reviewing the status and appearance of floral products for freshness, anticipating product needs, unloading trucks, placing product in appropriate storage area, replenishing merchandise, ensuring work area is clean and neat, running department registers, removing trash, maintaining strict adherence to department and company guidelines related to personal hygiene and dress, adhering to company policies and individual store guidelines, reporting to work when scheduled and on time.

Secondary duties and responsibilities include ordering product and supplies, pricing products, delivering orders, assisting in other areas of store, performing other job related duties and special projects.

Knowledge, skills, abilities, and worker characteristics include the ability to solve practical problems, do arithmetic calculations, file, post, and mail materials, copy data from one record to another, interview to obtain basic information, guide people and provide basic direction.

Education and experience include less than high school or six months or less of similar or related work experience.

Physical requirements include the ability to perform medium work, visual requirements, and the ability to perform the following physical activities : climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working conditions include exposure to dirt, noise, equipment movement hazards, chemicals / solvents, electrical shock, and dampness. Equipment used includes standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.

Has daily contact with the general public and customers, weekly contact with suppliers / vendors. Maintains confidentiality on orders placed.