Software Engineer III

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

Do you love diagnosing software issues for your customers? Do you pride yourself on providing world class customer support? Are you a progressive software engineer, an advocate of agile development practices, and a proponent of continuous improvement? If this is you, then join an energetic team of engineers supporting and maintaining software solutions at PDI!

You will play a key role in supporting and maintaining our market-leading software products as we strive for continuous improvement. You will be working as a key part of an agile team to identify software issues and optimize the performance of PDI's enterprise software solutions while working closely with product managers, product owners, engineering leaders, your team and other stakeholders.

With the variety of environments, platforms, technologies & languages, you must be comfortable working within databases, C# code, web services and hybrid cloud environments.

Primary Responsibilities

• Actively support and develop software solutions for PDI products
• Troubleshoot and resolve software issues with due urgency and maintain thorough documentation of all software solutions
• Perform engineering level tests to find defects; troubleshoot and debug production issues
• Guides and trains less experienced engineers
• Partner with Product Management to consult on solution feasibility and high-level effort estimation
• Prepare and provide case status and risk assessments to their manager with appropriate levels of detail to ensure customer issues are properly escalated and prioritized
• Use a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challenges
• Work with Product Owner to clarify and estimate feature work

Qualifications

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.