Implementation Specialist

Job Description

Job Description

Implementation Specialist

LHH Recruitment Solutions is seeking a Implementation Specialist to support our client who is a pioneering company focused on supporting small businesses to provide affordable group health insurance. This position is ideal for individuals who are inquisitive, adaptable, and ready to gain exposure to sales, underwriting, and policy administration in a transformative startup environment.

This assignment is strictly temporary, expected to run through the end of January, with no temp-to-hire planned. However, internal applications for other roles may be possible.

Location : New Orleans, LA 70119 (co-working space)

Compensation : $23.00 - $25.00 per hour

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

Key Responsibilities

RFP Intake and Underwriting Preparation

Manage the intake process for partner RFPs and ensure timely submission.

Review and organize partner-provided data for underwriting purposes.

Verify data accuracy, compliance, and completeness to support underwriting.

Maintain excellent records regarding partner interactions and submission status in HubSpot.

Policy Implementation, Quality Assurance, and Compliance

Facilitate the implementation of approved policies by coordinating with internal departments, clients, and external partners.

Submit data for policy issuance in ESL office.

Ensure policies adhere to quality standards and regulatory compliance requirements.

Conduct quality control checks to verify documentation accuracy and completeness.

Client Interaction

Communicate with external partners (TPAs, agencies) to gather missing information and relay to underwriters.

Handle sensitive conversations and escalate when necessary.

Cross-Functional Coordination and Facilitation

Facilitate communication and collaboration between internal departments.

Coordinate with external partners / vendors to gather information and documentation.

Ensure smooth handoff and exchange of information between stakeholders.

Process Improvement

Recommend and contribute to process improvements to enhance partner experience.

Collaborate with team members to refine and optimize intake and implementation processes.

Engage in ad hoc and routine reporting and analysis as needed.

Qualifications

Undergraduate degree in Business or Healthcare-related field preferred.

Highly organized with strong attention to detail; quantitative and analytical.

Intermediate / advanced proficiency in Excel; heavy Excel / data entry required.

Experience in high-volume environments.

Self-motivated with excellent verbal and written communication skills.

Customer service experience preferred (empathetic style, not call center “hardened”).

Insurance / healthcare background is a plus, not required.

Adaptable to new systems; experience with proprietary web-based systems and HubSpot.

Pay Details : $23.00 to $26.00 per hour

Search managed by : Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.