Project Manager
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.
The Project Manager is critical in partnering with customers to prepare them for coming onto OSV services. The Project Manager is strategic and results-driven, leading projects from initiation to completion. This role requires foresight and the ability to drive projects to a successful outcome. The Project Manager will lead various types of customer projects including, but not limited to, service onboarding, upgrades, add-ons, post-production merger and aquisitions, and seasonal projects (ACA and Open Enrollment) across OSV services and regions.
Responsibilities
- Lead and manage projects across OSV Services related to customer during various parts of their OSV journey
- Maintain project plans, including scope, timeline, resource allocation, dependencies, and risk mitigation strategies
- Support internal and external customers throughout the project lifecycle
- Identify project risks and communicate internally to implement next steps for resolution
- Provide recommendations and solutions to overcome project challenges
- Educate and train customers on OSV internal platforms and tools
- Oversee a portfolio of projects, ensuring alignment with strategic goals
- Demonstrate competency and understanding of OSV services and offerings
- Track and maintain project progress and milestones using a project management tool
- Provide regular updates to stakeholders, leadership and customers on project status and risks
- Keep up with changes in OSV project methodologies and delivery process
- Ensure current understanding of OSV services and their impact to projects and customers
Competencies
Build strong relationships and deliver solutions that meet customer needsDevelops clear, actionable plans and monitors progress against goalsConveys information clearly and effectively to diverse audiencesWorks well across teams and departments to achieve shared goalsUnderstands and applies knowledge of OSV platforms and servicesResponds effectively to changing prioritiesTakes ownership of outcomes and follows through on commitmentsManages escalations appropriatelyPrioritizes tasks and manages time to meet deadlinesEffective communication skills across all mediumsQualifications
3-5 years of experience in project management or program coordinationAbility to learn and understand OSV services and platformsProven ability to manage multiple projects simultaneouslyExperience with project management toolsExceptional communication and interpersonal skillsAbility to work with cross-functional teams and resolve issuesYou are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.