Customer Service Representative

As a Customer Service Representative at our Truck Stop, you will be the face of the company and ensure that every customer has a positive experience. You will assist truck drivers and other travelers with their needs, from fueling to providing information about available services and amenities. You must be attentive, friendly, and efficient, ensuring all tasks are completed while maintaining a high level of customer satisfaction.

Key Responsibilities :

• Customer Service :
• Greet customers and offer assistance with fueling, purchasing goods, or any other needs.
• Handle customer inquiries and provide solutions to their problems promptly and professionally.
• Offer recommendations on services, food, beverages, and amenities available at the truck stop.
• Process customer transactions, including cash, credit, and debit payments at the fuel pumps or retail areas.
• Assist with vehicle and driver needs, including directions, amenities (showers, restrooms), and other relevant services.
• Store Operations :
• Ensure the store area is clean, stocked, and well-organized.
• Monitor fuel inventory and report any discrepancies or issues to management.
• Assist in stocking shelves, replenishing products, and maintaining proper product placement in the retail area.
• Maintain cleanliness and safety standards in the store, fueling areas, and restrooms.
• Problem Resolution :
• Address customer complaints or concerns, providing solutions or escalating issues to management when needed.
• Manage stressful situations with professionalism, ensuring the customer's needs are met.
• Team Collaboration :
• Work closely with other team members to ensure smooth operations and customer satisfaction.
• Assist with opening and closing duties when required.
• Safety and Compliance :
• Adhere to safety policies, including those related to fueling operations and hazardous materials.
• Follow company procedures for handling cash, credit cards, and other transactions.

Benefits