Configuration Management Quality Assurance Analyst

Configuration Management Quality Assurance Analyst

Location Sterling, Virginia, United States of America TS / SCI with Polygraph 309166

Configuration Management Quality Assurance AnalystJob Category : Information TechnologyTime Type : Full timeMinimum Clearance Required to Start : TS / SCI with PolygraphEmployee Type : RegularPercentage of Travel Required : Up to 10%Type of Travel : Local

The Opportunity

We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will be responsible for ensuring the quality and integrity of our configuration management processes and systems. This role involves analyzing, testing, and verifying configuration management processes, practices across the program to maintain consistency and reliability of information.

Responsibilities :

Identifies and tracks program risks and action items to closure, and assess risk and cost of changes

Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff

Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives

Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes

Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed

Support measurement and reporting for weekly and monthly meetings and as required

Identify areas for improvement in practices and recommend solutions

Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution

Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)

Support the Lead in efforts ensuring high performance and quality are consistent

Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs

Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects

Develop and implement quality assurance strategies and processes for configuration management initiatives

Conduct quality audits of configuration management processes, documentation, and outcomes

Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles

Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed

Closely work with engineering team for evaluation of configuration changes during approval and after deployment

Closely work with project (rel ease and deployment) team for changes, and ensure evaluation of configuration items.

Qualifications :

TS / SCI with poly required

Bachelor's degree in Computer Science, Information Technology, or equivalent experience

5+ years of related work experience

Good working knowledge of the Service Management workflows and ITSM processes

ITIL V3 or 4 certification and training

Strong knowledge of change management methodologies and best practices

Excellent analytical and problem-solving skills

Strong attention to detail and ability to manage multiple projects simultaneously

Proficiency in data analysis and reporting tools

Excellent communication and interpersonal skills

Change Management certification (e.g., PROSCI, CCMP) preferred

Experience with project management tools and methodologies

Desired :

Advanced ITIL certifications or training

Project Management Professional (PMP) certification

Working knowledge with ServiceNow

Experience in leading large process improvement projects

Experience with Agile methodologies

Good understanding of product release methodologies

What You Can Expect :

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is :

$86,600 - $181,800 CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.

Advance the future of national security while working at the intersection of technology, government, and defense. For more than six decades, CACI has been pioneering ground-breaking solutions and helping our customers harness emerging technologies. CACI offers boundless career opportunities for employees to support their country, grow their skills, and expand their horizons.

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