Customer Service Representative - Intake / Shipping Agent (L1)

Job Description

Job Description

Job Title : L1 Customer Service Representative – Intake / Shipping Agent (L1) Location : Onsite Summary : We are seeking a reliable and meticulous entry level Technical Logistics Representative to join our logistics inventory and package handling team. This role requires managing two service ticket queues for equipment related requests, and working with other team members to ensure the proper processing and inventory of both inbound and outbound parcels. A successful team member will demonstrate consistency by following a daily work routine, processing equipment in a timely manner, and maintaining a proper chain of custody for all equipment. Regular updates to all relevant service tickets is also required. Essential Duties and Responsibilities : Create FedEx shipping labels to retrieve computer systems from off site employees. Prepare FedEx boxes for shipping. Handle and process inbound and outbound packages / equipment to other team members and roles. Process and inventory equipment toward the goal of reuse, recycle, or resale. Update spreadsheets for equipment and task tracking purposes. Update all assigned service tickets on a regular and consistent basis. Interact with company personnel to facilitate the return or handling of their equipment. Maintain clear organization of all inventory locations. Work with the legal department in regards to equipment requiring their attention. Respond to email and chat in a timely manner. Provide feedback regarding the needs of the team or environment for ongoing improvements. Other duties and responsibilities may be assigned. Maintain professionalism and appearance at all times. Education / Experience : 1+ year Customer Service experience. IT / Sensitive Equipment handling experience required. Shipping and receiving experience is a plus. Experience working directly with customers is a must. Any Technical ability is a plus but not necessary. Able to multitask and prioritize multiple tasks / activities. Good interpersonal skills and organizational skills. Google Suite (sheets / docs / slides / chat / calendar) is a must. Knowledge of the ServiceNow ticketing system is helpful.