Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY :

Were proud to be celebrating our 15th year in business, serving our community with a team of five dedicated professionals who genuinely enjoy what they do. Our agency offers health benefits, a Simple IRA, and regular in-office bonus promotions to recognize and reward hard work.

We love getting out into the community, too supporting local sports programs, arts events, and other causes that make our area such a great place to live and work. Team outings, community events, and dinners are a big part of our culture, helping us stay connected both inside and outside the office.

If youre looking to join a supportive, community-focused agency that values teamwork, growth, and having fun while achieving goals, this could be the perfect place for you.

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Charles Scholz - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS :

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.