IT Analyst - Intermediate

Job Description

Job Description

Title : IT Analyst - Intermediate

Rate : $40 - $50 / hr

Location : Columbus, OH (Hybrid – 3 Days Onsite)

Contract Duration : Until 12 / 31 / 2025 (Temp to Hire)

Contract Type : W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Start Date : 4 / 7 / 2025

Job Summary :

We are seeking an IT Analyst - Intermediate to join our client's team and support IT infrastructure services, analysis, deployment, and operational support. This role requires strong analytical skills, ITIL experience, and an understanding of IT infrastructure components and best practices.

The IT Analyst will work closely with service providers, business partners, and internal stakeholders to ensure the successful execution of IT initiatives , manage service-based issues, and support process improvements. The ideal candidate will bring expertise in IT operations, business analysis, and project management fundamentals to drive efficiency and quality improvements across IT services.

Responsibilities : IT Infrastructure & Service Management

• Support and manage IT infrastructure services, ensuring alignment with business needs.
• Work closely with service providers to delegate operational activities and monitor SLA performance.
• Identify and define business requirements and functional specifications for IT projects.
• Collaborate with cross-functional teams to resolve IT incidents, service requests, and operational challenges.
• Track, report, and monitor IT performance metrics and key performance indicators (KPIs).
• Ensure compliance with ITIL processes and best practices for IT service management.

Business Analysis & Process Improvement

Project & Change Management

Qualifications : Required :

Preferred (for Senior / Lead Analyst level) :