T032 AWS Connect Specialist
vTech SolutionWashington, Arkansas, USA2 days ago
Job type
- Full-time
Job descriptionBachelors degree in Computer Science Information Technology Engineering or a related field or equivalent experience. 3 years of hands-on experience with Amazon Connect and other AWS cloud services. Experience with scripting and integrating various AWS services such as Lambda DynamoDB and S3. Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP) and Customer Experience (CX) strategies. In-depth hands-on experience with Amazon Connect including contact flow creation call routing and user management. Demonstrated experience configuring and utilizing Amazon Connects native reporting and dashboard capabilities for KPI management. Experience with other AWS services that integrate with Amazon Connect such as Lambda Lex and S3. Understanding of workforce optimization (Forecast Capacity planning and Scheduling FCS) best practices. AWS certifications such as AWS Certified Solutions Architect or Developer. Hybrid position requiring on-site presence 3x / week in the near future. Must be submitted to the DMV region. Not specified.
Job Summary :
The AWS Connect Specialist will be responsible for the design implementation and maintenance of the AWS Connect cloud-based contact center. This role involves working closely with stakeholders to ensure optimal performance and alignment with business objectives including designing contact flows configuring Amazon Connect instances and developing chatbots. The specialist will also focus on metrics and reporting outbound campaigns system integration security compliance and troubleshooting.
Location : Washington District of Columbia United States
Responsibilities :
- Design document and implement contact flows using AWS Connect for optimal call routing.
- Develop and deploy chatbots and conversational AI for automated customer interactions.
- Configure and maintain Amazon Connect instances user profiles routing profiles and security profiles.
- Ensure all metrics required for KPI management are collected and available within AWS Connect.
- Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight.
- Set up and manage outbound voice campaigns and customer surveys using Amazon Connect.
- Design and implement integrations between AWS Connect and other systems using AWS Lambda and other AWS services.
- Collaborate with security staff to ensure AWS Connect complies with security controls.
- Identify and resolve technical issues related to the AWS Connect environment.
Required Skills & Certifications :
Preferred Skills & Certifications :
Special Considerations :
Scheduling :
Key Skills
Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS
Employment Type : Full Time
Experience : years
Vacancy : 1
Create a job alert for this search
Aws Connect Specialist • Washington, Arkansas, USA
Related jobs
TravelNurseSource is working with Host Healthcare to find a qualified Med / Surg RN in Magnolia, Arkansas, 71753!.Host Healthcare is an award-winning travel healthcare company with an immediate openi...Show moreLast updated: 6 hours ago
Physical Therapist for a travel job in Nashville, Arkansas.Job Description & Requirements.Interested in this assignment? Or maybe you still have not found what you are looking for? Contact one of o...Show moreLast updated: 30+ days ago
SkyBridge Healthcare Therapy is seeking a travel Home Health Physical Therapist for a travel job in Nashville, Arkansas.Job Description & Requirements.
SkyBridge Healthcare is actively seeking a ded...Show moreLast updated: 30+ days ago
Please give us a call after completing an application.Pilgrim’s wants YOU to join our hourly production team! Positions start at.
At Pilgrim’s, Safety Is A Condition, which means the saf...Show moreLast updated: 3 days ago![AWS Connect Specialist[Hybrid]](https://cdn-logos.talent.com/v1/logo/image?feedcode=drjobs-new&company_name=SmartIPlace)
Title : AWS Connect Specialist (Hybrid Local to DMV Only).SW Suite 350 Washington DC 20024.Only Local Candidates (DMV Area).
The Office of the Chief Financial Officer (OCFO) is seeking an.The role i...Show moreLast updated: 3 hours ago
Join Our Team at Walgreens as a Pharmacist!.Why Walgreens – For You, For Your Family, For Your Future.At Walgreens, pharmacists are medication experts and trusted healthcare providers reshapi...Show moreLast updated: 30+ days ago
PTL Offers OTR, running primarily east of I35, with Dedicated and Regional positions to ensure a home time schedule that will meet your needs.
PTL offers some of the highest take home pay by paying ...Show moreLast updated: 15 hours ago
Core Medical Group is seeking a travel Home Health Physical Therapist for a travel job in Nashville, Arkansas.Job Description & Requirements.
Client in AR seeking Physical Therapist : Home Health.We ...Show moreLast updated: 30+ days ago
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.
Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...Show moreLast updated: 18 days ago
Core Medical Group is seeking a travel Home Health Physical Therapist for a travel job in Nashville, Arkansas.Job Description & Requirements.
Client in AR seeking Physical Therapist : Home Health...Show moreLast updated: 30+ days ago
Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...Show moreLast updated: 12 days ago Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery.
You will use your knowledge of th...Show moreLast updated: 18 days ago 
Audiologist - Veteran Disability Assessments We are seeking a dedicated Audiologist to join our team in performing medical assessments for U.
Veterans as part of the VA's disability benefits process...Show moreLast updated: 4 days ago
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 30+ days ago
The successful candidate will design implement and maintain the AWS Connect cloud-based contact center ensuring optimal performance and alignment with business objectives.Design document and implem...Show moreLast updated: 2 days ago
This role is responsible for designing implementing and optimizing an AWS Connect cloud-based contact center that supports high-quality customer interactions and operational efficiency.The position...Show moreLast updated: 2 days ago
Physical Therapist for a travel job in Nashville, Arkansas.Job Description & Requirements.Interested in this assignment? Or maybe you still have not found what you are looking for? Contact one ...Show moreLast updated: 30+ days ago
Jackson Therapy Partners is seeking a travel Home Health Physical Therapist for a travel job in Nashville, Arkansas.Job Description & Requirements.
Looking for a change of scenery and a chance t...Show moreLast updated: 30+ days ago
- Promoted
- New!
Travel Nurse RN - Medical-Surgical - $2,263 to $2,412 per week in Magnolia, AR
TravelNurseSourceMagnolia, AR, USFull-time
- Promoted
Travel Physical Therapist - $2,276 per week
CompHealth Inc.Nashville, AR, United StatesPermanent
- Promoted
Travel Home Health Physical Therapist - $2,350 per week
SkyBridge Healthcare TherapyNashville, AR, United StatesFull-time
- Promoted
Chill Pack 3rd Shift Production Hourly Part-time
Pilgrim'sNashville, AR, United StatesFull-time +1
- Promoted
- New!
AWS Connect Specialist[Hybrid]
SmartIPlaceWashington, Arkansas, USAFull-time
- Promoted
Pharmacist - Sign On Bonus and Relocation Assistance Available
WALGREENSAshdown, AR, USFull-time
- Promoted
- New!
CDL A Company Driver
Paschall Truck LinesPrescott, AR, USFull-time
- Promoted
Travel Home Health Physical Therapist - $2,460 per week
Core Medical GroupNashville, AR, United StatesPermanent +1
- Promoted
Work From Home
Remote JobsBen Lomond, ARRemote
Full-time
- Promoted
Travel Home Health Physical Therapist
Core Medical GroupNashville, AR, USPermanent +1
- Promoted
Work From Home
AmazonMurfreesboro, ARRemote
Full-time
- Promoted
Shopper Team Member
AmazonBen Lomond, ARFull-time
- Promoted
Audiologist - Magnolia AR
MRG ExamsMcneil, AR, USPart-time
- Promoted
Work from Home
HomeJobFinderWaldo, ARRemote
Full-time
- Promoted
AWS Connect Specialist
AHU TechnologiesWashington, Arkansas, USAFull-time +1
- Promoted
AWS Connect Specialist
LingaTechWashington, Arkansas, USAFull-time
- Promoted
Travel Physical Therapist
CompHealth Inc.Nashville, AR, USPermanent
- Promoted
Travel Home Health Physical Therapist
Jackson Therapy PartnersNashville, AR, USFull-time +1