Communications Dispatcher II

Experienced 9-1-1 Dispatchers Wanted

Calling all experienced 9-1-1 dispatchers to join our team. This is not an entry-level position. Applicants must have current experience as a public safety dispatcher.

The Emergency Communications Department (ECD), also referred to as "9-1-1," is a standalone department that operates the countywide consolidated emergency communications system. The department is the primary public safety answering point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the county sheriff, probation department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three county fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.

Communications Dispatcher II's are under general supervision to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 9-1-1 and non-emergency calls. This is the journey level class in the Emergency Communications Dispatcher series.

The eligible list established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.

The successful candidate will have a proven track record demonstrating the following knowledge, skills, and abilities :

• Techniques, procedures, and methods used in the operation of a public safety communications center.
• General functions of the sheriff's department, police and fire departments, and other public safety agencies.
• Remain calm and think clearly in emergency communications.
• Interpret and apply pertinent rules and regulations.
• Dispatch public safety equipment and personnel in a coordinated manner.
• Communicate clearly and effectively with the general public and safety officials.
• Take and transmit clear and complete directions / information.
• Type with keyboard familiarity and accuracy on a computer keyboard.
• Evaluate situations, organize thoughts, and respond quickly and accurately.
• Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Perform a variety of tasks simultaneously.

Any combination of training, education, and / or experience which provides the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is : Experience : Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County.

The required conditions of employment include, but are not limited to the following :

The County of Monterey offers an excellent benefits package. Please visit our website to view the J-Unit Benefit Summary Sheet.

As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and / or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form 1-9.