Senior Technical Product Manager

A company is looking for a Senior Technical Product Manager.

Key Responsibilities

Partner with business owners to develop and advocate for a shared vision of the Zendesk ecosystem

Optimize user workflows and capabilities by monitoring key metrics and user feedback

Write detailed user stories and develop short- and long-term roadmaps for product enhancements

Required Qualifications

8+ years of product management experience in technology or SaaS

Proven experience in customer service, contact center, or ITSM space

Experience with SaaS ticketing systems, particularly Zendesk, Salesforce, or ServiceNow

Experience with integrations between enterprise applications, especially using middleware like Mulesoft

Understanding of the software development lifecycle and methodologies, preferably SAFe Agile / Scrum