Medical Billing Specialist

The Fountain GroupLivermore, CA, United States

1 day ago

Job type

Full-time

Job description

Job Title : Customer Accounts Specialist - Medical Billing

Location : 100% Onsite in Livermore, CA

Schedule : Monday - Friday, 7 : 30 AM - 4 : 00 PM PST

Pay Rate : $25 / hour

Start Date : ASAP (pending successful completion of screenings)

Overview

We are seeking a Customer Accounts Specialist to join our client's Revenue Cycle Management team in Livermore, California. This individual will manage inbound patient billing inquiries, resolve outstanding balances, and ensure a positive customer experience while maintaining compliance with company standards and HIPAA regulations.

The ideal candidate has a strong understanding of medical billing, insurance processes, and EOB interpretation, along with exceptional communication and problem-solving skills. This is a fully onsite position-remote or hybrid work is not available.

Key Responsibilities

Handle up to 50 inbound patient calls daily, providing courteous, professional assistance with billing and account inquiries.
Review and reconcile patient accounts, ensuring accuracy of statements and timely resolution of unpaid balances.
Interpret Explanations of Benefits (EOBs) and Remittance Advices (RAs) to explain payment details and claim outcomes.
Communicate with patients, insurance companies, and internal teams to resolve billing discrepancies.
Process credit card payments, refunds, and hardship applications in accordance with company policies.
Maintain detailed and accurate documentation of all collection activities.
Submit adjustment requests and assist with month-end close processes.
Support compliance with HIPAA, company SOPs, and other applicable regulations.
Perform additional related duties as assigned by management.

Required Qualifications

High School Diploma or GED required.

2+ years of experience in medical billing, patient accounts, or revenue cycle environments.

Strong working knowledge of insurance billing, Medicare / Medicaid, and commercial payer processes.

Proficiency in interpreting EOBs and explaining billing methodologies to patients.

Excellent verbal and written communication skills and a professional phone demeanor.

Strong attention to detail, time management, and ability to work in a fast-paced, team-oriented environment.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications

Post-secondary education or medical billing certification.

Prior experience within a healthcare provider, medical group, or billing office.

Familiarity with CRM tools or patient account systems.

Working knowledge of HIP nd Affordable Care Act compliance.

Core Competencies

Excellent customer service and conflict resolution skills.

Strong analytical and problem-solving ability.

Ability to handle confidential information with discretion.

Comfortable working amid multiple concurrent tasks and frequent interruptions.

Professional, dependable, and collaborative team member.

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Medical Billing Specialist • Livermore, CA, United States