Front Desk Customer Service Representative

Job Description

Job Description

About us :

Kimble Company is locally owned and operated by the Kimble Family, with over 75 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

About the Role :

The Front Desk Customer Service Representative plays a key role in creating a welcoming environment and ensuring an excellent customer experience. This role is responsible for greeting guests, answering phones, handling inquiries, and providing administrative and customer support as needed.

Responsibilities :

• Greet and assist visitors in a professional and friendly manner
• Answer, screen, and direct incoming calls
• Respond to customer inquiries via phone, email, website or in person
• Process customer requests, complaints, and service needs
• Maintain a clean and organized front desk / reception area
• Assist with scheduling, data entry, and administrative tasks
• Support other departments with customer service-related duties

Qualifications :

Benefits :