You serve as the face of the business, proudly welcoming and greeting our guests. You bring a respectful and cheerful attitude to each shift as you monitor the table rotation and seat our guests comfortably. You're a core team member as you're the first point of interaction for our high-volume, energetic college-aged crowds who are eager to celebrate, catch a game, dance, and enjoy a beverage/meal. You also fulfill a critical role as you team with the kitchen and server staff to deliver food to guests in a friendly, professional and knowledgeable manner.
Responsibilities:
- Completes standard processes using company endorsed methods
- Supports other team members to ensure smooth operations and a seamless customer experience
- Greet and make customers feel welcome
- Completes side work with professionalism and commitment to quality
- Controls flow of seating; manages ebb and flow and ensures even table rotation
- Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect
- Maintains composure, remains calm and patient despite dynamic, fast-paced environment
- Is consistent with service approach and models organization's values
- Along with the rest of the team, helps with general bussing and conducts light cleaning
- Performs opening and closing duties with thoroughness and attention to detail
- Uses excellent customer service and displays friendliness throughout the course of every shift
- Ensure guest satisfaction and maximizing financial success of our restaurant by leveraging effective communication skills; builds long-term relationships
- Presents restaurant (and patio) at its best with a strong commitment to cleanliness
Benefits:
Fun place to work!
Meal benefits
Competitive pay
Provided uniforms (for Food Runners)
Need to know:
Our restaurant layout may require you to negotiate two flights of stairs
Food Runners may carry up to 25 lbs on a tray each shift
Must be available for ALL University of Michigan football home games
Hosts are required to wear dressy casual attire
No experience required, but is preferred - great entry level position!