IT - SCDOT - Client Technologies Technician

Job Description

Position : IT Customer Support Specialist III

Location : Columbia, SC

(Onsite)

Interview Process : 2 rounds, 1st will be virtual, 2nd will be onsite

Years of Exp : 05+Years

Contract Type : C2C / W2

Duration : 12+ Months

Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Summary

We are seeking an experienced

IT Customer Support Specialist III   to join the Desktop Support and Endpoint Support team. This role involves hands-on technical support, workstation / device builds, deployment of endpoints, troubleshooting hardware / software issues, and ensuring smooth IT operations within an onsite environment.

Key Responsibilities

Daily Responsibilities

• Build desktops, laptops, and tablets using

Microsoft Endpoint Configuration Manager (MECM) .

Active Directory   and

Intune

2.5 hours   after build completion

Help Desk ticketing system .

Monthly Responsibilities

second Friday of each month until the following Wednesday at 12 PM .

Required Skills

4+ years   in desktop and networked systems support

2+ years   in computer deployments, operation, and repair

2+ years   in hardware & software installation

2+ years   experience with

Microsoft Endpoint Configuration Manager (MECM)

Microsoft Office Suite   (Outlook, Excel, PowerPoint, Word, Edge)

Preferred Skills

Help Desk ticketing systems

Active Directory   or

Intune

Requirements

Help Desk ticketing systems, Active Directory, Intune, Microsoft Endpoint Configuration Manager (MECM)