Senior Team Design Manager

Senior Team Design Manager

SPCSHP is an Agency of Progress, applying intelligence, creativity, and craft to help clients understand themselves, their customers, and the larger culture. Regardless of the size of the organization or where they are on their journey, they all must move forward. For some, this requires incremental change. For others, transformation. SPCSHP is designed to build brands the way people experience them where Stories, Systems, and Communities meet. Our client relationships span different industries and brand life stages : from start-ups like Lightricks to established Fortune 500 companies like JPMorgan Chase, Dairy Queen, PepsiCo, and Starbucks, among others.

SPCSHP is looking for a Senior Team Design Manager who will be the strategic architect of our agency's talent and capacity. As the sole resource manager at our agency, this role goes beyond traditional resource management to serve as a critical business partner to senior leadership, combining strategic workforce planning with hands-on operational excellence. The ideal candidate will bring both the analytical rigor to forecast and optimize utilization across the agency and the relationship skills to build and manage a robust network of freelance talent that scales with our clients' needs.

Roles + Responsibilities :

Strategic Resource Planning & Operations

• Oversee agency-wide resource allocation and capacity planning across all departments and client accounts
• Develop and maintain sophisticated staffing models that balance utilization targets, project needs, and crew development
• Partner with senior leadership to forecast resource needs based on pipeline revenue, new business opportunities, and account growth trajectories
• Assess holistic team structure against business needs and identify talent gaps based on level, skill, and expertise
• Lead conversations with stakeholders on recommendations for team growth and development, including building business cases for new full-time hires
• Identify and communicate anticipated capacity scenarios, including strategic solutions for predicted availability and / or overcapacity situations

Data Analytics & Reporting

Freelance Network Management

Contract Administration & Vendor Management

Cross-Functional Collaboration

Confidentiality & Discretion

Process Optimization