Self Direction Program Specialist

Job Description

Job Description

Salary : Summary

As a Self-Direction Program Specialist at KanTime, you will serve as a key implementation lead and subject matter expert in Self-Directed Services (SDS), including Financial Management Services (FMS), Participant-Directed Services, and Employer Authority models. You will guide customers through the end-to-end onboarding, configuration, training, and go-live processes using KanTimes industry-leading SaaS platform. This role requires deep knowledge of SDS workflows, Medicaid waivers, and program rules, combined with a consultative approach to training and project management.

Duties & Responsibilities

• Lead end-to-end implementations of KanTimes Self-Directed Services platform, including discovery, setup, training, go-live support, and transition to ongoing support.
• Train agency staff and stakeholders (financial intermediaries, case managers, employers, participants) on KanTimes SDS workflows and features.
• Configure system components specific to SDS including budgeting, payroll mapping, timesheet capture, employer / worker setup, spending plans, and program-specific rule engines.
• Serve as the SME for Medicaid waivers and Self-Directed programs across various states, guiding clients through best practices and compliance with state and federal regulations.
• Develop and maintain implementation project plans specific to SDS with defined milestones, deliverables, and success criteria.
• Collaborate cross-functionally with Product, Engineering, QA, and Support teams to resolve implementation issues and enhance SDS-related product capabilities.
• Assist in preparing custom training content, knowledge base articles, and go-live readiness materials tailored for the SDS client base.

Requirements