Manager Of Payor Engagement
Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.
The Manager of Payor Engagement will manage the relationships, internal communication, workflow, progress, and completion of Audit Line of Business contracts for Sharecare HDS. This position requires great attention to detail, excellent communication skills, the ability to follow workflow and determine necessary adjustments and be front-facing with external customers. To be successful, one must be flexible, a self-initiator, learn quickly, be organized and display honesty and integrity.
Essential Job Functions
- Communicate well with teammates both verbally and via written communication
- Operate as the point of contact for any and all assigned customers
- Report generation
- Communicate and collaborate with sales on customer agreement specifics
- Communicate with customer throughout scope of projects including, but not limited to data feed issues, metric achievements, status calls
- Track key metrics and performance via provided company tools
- Prepare, proof and edit documents and spreadsheets
- Serve as a back-up for other job responsibilities as necessary
- Financial responsibilities including invoicing and collections related to the Audit Line of Business
- Attend and participate in client meetings
- Limited travel to meet clients or meetings may be required
- Other duties as assigned
Qualifications
College undergraduate degree or equivalent is desired but not requiredHighly proficient in all Microsoft applications including but not limited to Microsoft Excel and PowerPointStrong reporting skillsTyping of 50 WPMTask prioritizationPrevious Release of Information (ROI) experience helpfulHealthcare knowledge a plusAbility to work independently and collaboratively as a team memberPhysical Requirements
Ability to sit or stand for long periods of timePhysical ability to lift and carry 25 lbs. of materialsManual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other itemsEyesight sufficient to effectively read documents and to accurately view information on a computer monitorSpeaking and hearing ability sufficient to effectively communicateEye / hand coordination, hearing and visual acuity necessary for day to day tasksInformation Governance AccountabilitiesA high-level understanding of the organizations information governance program and role-specific accountabilitiesA thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organizations data and informationCommitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services providedParticipation in education as required for corporate compliance and role-specific functions and tasksHIPPA / ComplianceMaintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposesComply with all regulations regarding corporate integrity and security obligationsReport unethical, fraudulent or unlawful behavior or activityMaintain current and yearly HIPAA certificationSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesnt discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor.