Dispatcher II (Communication Dispatch Specialist-Emergency Services Team) Job at

Communication Specialist / Dispatcher - Emergency Services Team

Location : Richmond, CA

Job Summary

Serves as the primary communication hub for the refinery, managing routine operations and emergency responses. This role requires effective communication, critical thinking, and the ability to remain calm under pressure in a fast-paced environment.

Key Responsibilities

• Serve as the primary communication hub for the Refinery, managing both routine operations and emergency responses.
• Maintain 24 / 7 dispatch coverage
• Communicate effectively with refinery personnel, external agencies, and the public during emergencies.
• Operate and maintain critical systems including Client MCC 7500 Elite radio console, OnGuard access control, Chameleon CCTV system, Refinery and Community Warning Systems (RWS / CWS), and alarm panels.
• Conduct daily and weekly testing of emergency systems (e.g., Hydro Evac, PMAO, All Call).
• Monitor and log incidents using FireRMS and hard copy run sheets.
• Coordinate emergency services and contract security activities within the refinery.
• Ensure compliance with MARSEC directives and Chevron security protocols.
• Handle incoming calls on multiple emergency and non-emergency lines with professionalism.
• Maintain accurate logs for wildlife, air monitoring, oil spills, and alarm events.
• Follow proper shift turnover procedures and ensure continuity of information.
• Input IT and system trouble tickets and coordinate with relevant departments.
• Communicate with BAAQMD and other agencies for training and environmental notifications.
• Respond to and document alarms, including fire, evacuation, and security incidents.
• Follow established communication protocols for radio and phone use.
• Interact appropriately with media and follow bomb threat and suspicious package protocols.
• Adapt to increased MARSEC threat levels and implement corresponding security measures.
• Maintain familiarity with emergency evacuation procedures and shelter-in-place protocols.
• Uphold professionalism, customer service, and a calm demeanor under pressure.

Qualifications

Work Schedule

The Dispatcher will work four 12-hour shifts : Monday through Thursday (0500-1700)