Team Lead, Treasury Operations (Rebuild / Delayed Backout)

Team Lead, Treasury Operations (Rebuild / Delayed Backout)

About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

Ready to build your career? Join our Treasury Operations department and work in person at our Tempe headquarters!

About the team and position We are seeking a proactive, results-driven Team Lead to oversee our Treasury Operations Rebuilds / Delayed Backout team. This role requires a dynamic leader with a strong ability to drive performance, foster collaboration, and lead continuous improvement efforts. The ideal candidate will demonstrate expertise in both tactical and strategic aspects of the role, providing actionable insights and mentorship to the team. Lead the development of team members by identifying learning opportunities and ensuring knowledge transfer. Contribute to cross-functional initiatives, have a strategic mindset and the ability to inspire their team to meet and exceed business objectives in a fast-paced environment.

What you'll be doing

• Leading and mentoring the Rebuilds team to ensure escalated accounts are resolved accurately and efficiently. This team handles critical cases where contracts need to be fixed due to errors, missing information, or process breakdowns.
• Managing multiple JIRA tickets and queues , ensuring cases are prioritized correctly and resolved in a timely manner. Staying on top of the queue is crucial, as delays can impact customers, internal operations, and compliance.
• Collaborating closely with key stakeholders such as Customer Care , Registration, Engineering, and Bridgecrest to troubleshoot and resolve complex contract issues. Strong cross-functional coordination is essential to drive resolutions and prevent recurring issues.
• Identifying and implementing process improvements -this team is ripe for innovation, and bringing a fresh perspective will be key to enhancing efficiency and accuracy. Proactively recommending changes to workflows, automation opportunities, and SOPs to streamline operations.
• Monitoring key metrics and reporting trends , ensuring visibility into team performance, bottlenecks, and opportunities for improvement.
• Owning escalations and urgent cases, ensuring that high-impact contract fixes are handled with precision and urgency.
• Proactively communicating with leadership regarding queue health, blockers, and recommendations for systemic fixes to prevent future rebuilds.
• Fostering a fast-paced, high-accountability environment where the team is empowered to resolve issues efficiently while maintaining a high standard of quality.
• Other duties as assigned.

What you should have / know

What we'll offer in return

Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.