Financial Aid Advisor I

Overview

Join to apply for the Financial Aid Advisor I role at Inside Higher Ed

Position Number : 500606

Full Time or Part Time : Full Time

Anticipated Recruitment Range : $33,540 - $41,207

Position Type : Non-Faculty

Job Category : Non-Faculty Instructional & Research

The Office of Student Financial Aid at East Carolina University administers and processes all Federal, State and other financial aid programs for students enrolled at ECU. The office aims to meet the financial needs of university students by utilizing aid programs from all eligible sources and designing packages to support academic objectives while maintaining compliance with funding sources.

Responsibilities

• The primary responsibility is to advise students and parents about financial aid programs, eligibility requirements, financing options, policies and procedures at the University.
• Review and analyze financial aid applications and records; resolve conflicting information, investigate unusual situations, and determine outcomes.
• Provide a variety of financial aid information to students; maintain knowledge of program characteristics, funding sources, amounts, interest rates, repayment requirements, and eligibility requirements (academic, financial, citizenship, enrollment, etc.).
• Engage in counseling with clients on an appointment, walk-in, and phone basis; exercise professional judgment to determine exceptions to standard program rules when appropriate.
• Offer advice on paying bills, housing, admissions, registrations, and other related topics; occasionally refer clients to counseling or dean of students as needed.
• Provide information to outreach audiences about financial aid programs and eligibility requirements; represent the University in outreach events and open houses.
• Maintain detailed knowledge of all student financial aid programs and related systems (FERPA, Banner, CFNC, CODS, NSLDS) and important deadlines each semester.

Program Knowledge

Position requires thorough understanding of Federal and State student financial aid programs, policies, and procedures, and the ability to communicate information clearly. Knowledge of external grants / scholarships / VA benefits and 529 program funding to collaborate with Campus partners on the impact of external dollars on aid; adjust aid and notify students as needed. Provide guidance on eligibility and financing options and ensure compliance with program rules.

Information and Records Administration

Review documents related to a student's financial aid application for completeness and accuracy; maintain confidentiality in accordance with Federal and State regulations. Determine award packages based on guidelines. This position may be contingent upon available funding.

Minimum Education / Experience

Bachelor's degree; or equivalent combination of training and experience. All degrees must be from appropriately accredited institutions.

License or Certification

None

Preferred Experience, Skills, Training / Education

Two years' experience in Financial Aid / Title IV aid administration.

Special Instructions to Applicant

East Carolina University requires applicants to submit a candidate profile online and to submit a cover letter, resume, and a list of three references online. Two to three original letters of reference are required. If selected, an automatic email will be sent to the references entered in the PeopleAdmin system. References submitted via the system will be verified and considered towards meeting this requirement. Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant

Complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Applicants with the preferred education and experience must also possess the minimum education / experience, if applicable.

Job Close Date : 10 / 28 / 2025

Open Until Filled : No

Initial Screening Begins : 10 / 22 / 2025

To apply, visit https : / / ecu.peopleadmin.com / postings / 89336

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